A good call for business
Press release
While uncertainty continues to surround the economy, companies are looking for new ways of doing old things, cutting costs, whilst maximising performance and efficiency in an effort to beat the competition. Veritape’s unique call recording software provides a flexible modular solution without the big price tag.
Pay as you go
Using call recording to keep track of conversations, negotiations and transactions has up until now been dealt with by expensive hardware solutions that represent a significant capital expenditure. As the digital age has evolved, so too has call recording technology. Veritape has innovated the only software based call recording solution, and through its flexible modular packages and unique rental payment scheme, is leading the industry with a truly cost-effective and reliably robust solution.
Flexibility
Being able to rent a call recording software solution gives you terrific flexibility. Renting means a tailored solution that can adapt to your changing capacity, without capital expenditure or hardware that could become obsolete. Operating with the latest technology, with regular software updates included in your rental agreement, Veritape can help you to keep up with legal, industry and service-level compliance requirements.
The Veritape product suite is a highly sophisticated yet refreshingly simple-to-use telephone recording and analysis software system. Offering comprehensive, fast and powerful search facilities, you could say Veritape does for call recording what Google does for web search.
Veritape’s modular system combines an array of features to suit the specific needs of any company seeking to harness call recording technology. It provides a comprehensive toolbox that offers detailed insight into your recorded calls, helps you to segment your calls and identify opportunities to improve service standards and reduce costs. Cameron Ross, Veritape’s Managing Director says:
“Ultimately Veritape’s unique software will help you to “know” your business and your customers better. Veritape call recording is our answer to the crunch: fight harder whilst cutting costs.”
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Editors Notes:
The Core Modules
- The Veritape Client module is at the very heart of the software. Fully automated, contact centre agents have no active involvement with it. One copy is needed for each recorded telephone extension or seat.
- Veritape Manager supplies the call search and playback facility.
The Optional Extras
- Veritape Call Scoring provides the tools for evaluation and training of agents. It allows companies to measure performance and productivity and identify training and development needs. Tackling efficiency and customer service will impact positively on operational costs and ultimately help to drive up revenue.
- Veriscope is an agent independent speech recognition module. This sophisticated facility allows you to automatically categorise recorded calls and identify key words and phrases.
Compliance and Guidelines
- The Payment Card Industry Data Security Standards (PCI DSS). Designed to protect businesses from hackers accessing account data and consumers from payment card fraud or identity theft, Veritape offer a proven solution that complies with this directive, blanking the recording of sensitive data whilst still recording the rest of the call.
- The UK’s FSA now requires many financial services firms to record calls. Veritape complies fully with the FSA regulations.
- Local authorities use 198 National Indicators for reporting different aspects of performance. One of them, NI14, gives a measure of how many points of avoidable contact were received - calls that shouldn’t have occurred. Veritape offers easy access to measure and reduce avoidable contact points.
About Veritape
- Founded in 2001 by business partners James Heath and Cameron Ross.
- UK based, privately owned company with offices in Alkrington, Greater Manchester and St Albans, Hertfordshire.
- Veritape’s customer base is broad, spanning many sectors including motor, financial, retail, health and local government. Visit www.veritape.com/customers for more information.
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