Good deeds with Veritape ScreenScout
Press release
Veritape adds innovative new technology to its call recording software suite.
Veritape ScreenScout will watch any website or applications used by call centre agents and then take appropriate action to control the call recording. It automatically removes sensitive data from Veritape recorded calls such as credit card details (ensuring PCI DSS compliance), passwords or medical information. Veritape ScreenScout can also automatically tag recorded calls, letting you categorise them, speed up searching and increase overall operational efficiency. Easy to implement, it offers speedy returns.
Applies to any website or application
Veritape already offers proven solutions that will remove sensitive data from recorded calls. Veritape ScreenScout adds extra choice for contact centres which want to do the same but where no ability or desire exists to modify web pages or applications. It works equally well with off-the-shelf or proprietary software and does not require any in-house programming or development work.
Broad benefits
Veritape ScreenScout brings broad benefits to businesses which use call recording. PCI DSS compliance is ensured, customer data security can be improved and searching for calls is made easy and cost-effective. It delivers comprehensive call recording technology which can increase overall operational efficiency. For many businesses the addition of Veritape ScreenScout technology makes Veritape’s call recording suite even more attractive.
Cameron Ross, Managing Director of Veritape says: “This new addition represents our ongoing commitment to deliver up-to-the-minute technology. Particularly for companies taking credit card payments over the phone, Veritape ScreenScout offers a minimal effort, maximum return approach to technology. Our software solution is future-proof, requires no hardware and is highly cost effective.”
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Notes to Editor:
- A Veritape ScreenScout case study is available
- Veritape ScreenScout is part of the Veritape call recording suite
About Veritape’s Call Recording Software:
The Core Modules
- The Veritape Client module is at the very heart of the software. Fully automated, contact centre agents have no active involvement with it. One copy is needed for each recorded telephone extension or seat.
- Veritape Manager supplies the call search and playback facility.
The Optional Extras
- Veritape Call Scoring provides the tools for evaluation and training of agents. It allows companies to measure performance and productivity and identify training and development needs. Tackling efficiency and customer service will impact positively on operational costs and ultimately help to drive up revenue.
- Veritape Call Tagging lets you label (or tag) calls with relevant information and retrieve them quickly and easily. By categorizing in this way a vast volume of data can be sifted through efficiently and reliably.
- Veriscope is an agent independent speech recognition module. This sophisticated facility allows you to automatically categorise recorded calls and identify key words and phrases.
About Veritape
- Founded in 2001 by business partners James Heath and Cameron Ross.
- UK based, privately owned company with offices in Manchester and St Albans.
- Veritape’s customer base is broad, spanning many sectors including motor, financial, retail, health and local government. Visit www.veritape.com/about/our-customers/ for more information.
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