Veritape launches Silent Number campaign
On the back of a market survey completed by Veritape, and to coincide with National Identity Fraud Prevention Week, we’ve launched our Silent Number campaign.
The Silent Number campaign was established to draw consumers’ attention to the massive reservoir of sensitive credit card data which is currently being collected in recorded telephone calls. We believe that the existence of this data should be of huge concern to consumers, who risk having their card details stolen and used fraudulently.
Whilst the campaign is being started by Veritape, we invite contributions from anybody (individuals, companies, charities, campaigning bodies, consumer organisations, banks, card providers, etc), in order that we can collectively
- eliminate sensitive credit card data from audio recordings, and
- improve consumer confidence in the way call centres store personal data.
There’s more information at www.silentnumber.co.uk.
We’re encouraging call centres who meet the Silent Number standard (broadly, they don’t store sensitive credit card details in recorded calls) to join up with the campaign. As more companies sign up, we’ll list their details on the Silent Number site. This will allow call centres to show customers that their personal credit card data is valued, secure, and is not stored as part of call recordings. If you’d like your company to be on the list of those supporting the Silent Number standard, please pop your details into the form at the bottom of this page.
Finally, we’ve released a new white paper outlining the results of our survey - if you’d like a copy, please just contact us and we’ll be happy to send it to you.