How does the new PCI SSC Board of Advisors impact you?
The Payment Card Industry’s ruling body, the Security Standards Council, has announced the composition of its new Board of Advisors. But what does the Board of Advisors election mean for companies which operate call centres?
Cameron Ross, Veritape’s Managing Director, explains. “The new Board of Advisors comprises many companies with a strong interest in contact centres, and some with decades’ experience in running them. Companies like British Airways, Disney, First Data, Tesco and PayPal have real insight into how contact centres operate, with critical focus on customer service and security. The International Air Transport Association itself is a group where virtually all of its members, airlines, run large and complex call centre operations, each of them taking thousands of card payments daily. Being on the Board of Advisors gives these groups the ability to represent the wider contact centre market, and bring the views and concerns of any contact centre operator to the PCI SSC.”
The PCI SSC is active in the area of call recording and contact centres already, Cameron says. “This year, after careful consideration of the views of merchants, acquirers and card issuers, the PCI SSC published ‘Protecting Telephone-based Payment Card Data‘. This sets out very clearly the ways in which call centres can ensure that sensitive card data is securely processed, and not stored permanently, for example, in call recordings.”
It is through the engagement with hundreds of other companies, chiefly Participating Organisations, that the PCI SSC has brought together many views into one clear document. By engaging with the PCI council, call centre operators can make their views known. Cameron says “I suggest to any organisation which operates a contact centre and which takes payments over the phone to sign up as a Participating Organisation of the PCI SSC. By doing so, they gain a real say in the way card payment security is handled worldwide.”
The new Board of Advisors is:
- Barclaycard
- British Airways
- Cartes Bancaires
- Cielo
- Cisco
- Citi
- Disney
- European Payments Council
- First Data Corporation
- Heartland Payment Systems
- Ingenico
- International Air Transport Association
- JPMorgan Chase & Co
- McDonald’s
- PayPal
- RSA
- Tesco Stores Limited
- TSYS
- VeriFone Systems, Inc.
- Wal-Mart Stores, Inc
- Woolworth’s