Veritape Call Scoring features

The combined Veritape CallCentre call recording and Veritape Call Scoring package provides:

Off-line call review and appraisal
Call and appraisal moderation
Detailed individual and team performance reports
Performance tracking
The ability for Agents to self-assess
Objective assessment of Agent training courses - have those training courses been successful in improving Agent performance?
Time and cost savings over 'live monitoring' - no more waiting for an Agent to make or take a call so the Supervisor can listen in. Simply select the last 5 calls the Agent has taken, and assess those.

The focused use of Veritape Call Scoring as a tool for Agent training and development can yield dramatic customer service and productivity improvements.

What does 'scoring' a call entail?