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Veritape Call Tagging benefits and example uses
Veritape Call Tagging's main benefit is a vast saving in time. Instead of trawling through a library of thousands of recorded calls searching for the exact one you're after, with Veritape Call Tagging you can locate calls instantly. And you can do it by using information relevant to YOUR business, like customer reference numbers, or sale codes.
But saving time is only one area in which Veritape Call Tagging can help...
Record only some types of calls
 You may act on behalf of many different clients, some of whom do not wish to have their customer calls recorded. With Veritape Call Tagging, you can decide exactly which calls are to be recorded, and which are not
You may also take different types of calls (general enquiries, sales, brochure requests, etc). If you want to record only sales calls, it's simple
Record only part of the call
Your customer data security requirements may not allow the permanent storage of highly sensitive customer data such as medical history or some financial data. With Veritape Call Tagging, you can decide exactly which portions of a conversation are recorded, and which are not
Include recorded calls in existing business processes
Once you have tagged your calls, your existing business processes can then reference the calls and their related data directly, giving other areas of your business access to the otherwise-hidden audio content
Automatically categorise your calls
Generate meaningful statistics to help you run your business. What proportion of your calls are complaints? Support calls? New business?
How many calls did you handle last month for Customers X, Y and Z? Are you charging them appropriately?
Protect your staff
With Veritape Call Tagging, you can give your staff the ability to 'flag' a call as abusive or threatening. You can then act on this immediately, escalating where necessary. Email the call to relevant authorities if appropriate
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