Case Studies

Find out some of the innovative ways in which Veritape's customers are using call recording to transform their businesses. How would your business be improved by using Veritape's call recording products?

• Veriscope: speech analytics to improve your business
• Opodo
• East Homes
• Catalyst Securities
• Greyhound Racing Association
• PowerPlan Company Limited
• Swindon Borough Council
• Allied Westminster
• Autobuyer.co.uk
• Holiday Options
• Adkins Medical Market Research
• One2One Verification
• SWERCOTS Ltd

Veriscope: add real value to your business with Veritape's speech analytics tool

3 different companies explain how they use Veritape's speech analytics tool, Veriscope to improve their business. See how Veriscope helps:

    to ensure compliance within the financial services sector. Click here.
    to measure and reduce the impact of competition. Click here.
    to provide an instant market research capability. Click here.

"Veritape CallCentre assists us in setting objectives and performance improvement goals."

Opodo uses Veritape CallCentre to assess the training needs of its staff, and also to deal with customer service issues.

Quick Facts     Opodo was set up in 2001 as a joint venture between nine major airlines     The company uses Veritape CallCentre as a staff coaching tool and to resolve customer issues     Opodo records all calls using Veritape CallCentre     Click here to view the case study as a PDF file.

"Veritape offered a very straightforward solution and good value for money."

East Homes uses Veritape CallCentre for staff training and assessment in its customer contact centre.

Quick Facts     East Homes owns and manages over 13,000 homes in London and surrounds     Veritape system used for staff training and assessment     Call recording forms part of complaint investigations     Team managers carry out a monthly assessment on each team member     Click here to view the case study as a PDF file.

"Veritape CallCentre does exactly what we wanted."

Quick Facts     FSA-regulated business specialising in bridging finance     Routinely lends £500,000 to £2,000,000     Speed and accuracy of transactions are of critical importance     Calls recorded to check facts if necessary     Call recording provides audit trail     Click here to view the case study as a PDF file.

"Veritape CallCentre replaces opinion with fact and subsequently eases tension."

Quick Facts     Call centre makes bookings for entertainment at 6 stadiums in the UK     Identified areas in which Agents could improve     Sales increased as a result     Near-elimination of customer complaints     Click here to view the case study as a PDF file.

"It was incredibly powerful evidence and it concluded the point there and then."

PowerPlan Company Limited

Quick Facts     Extended-warranty company placed into administration     Administrators needed to record all telephone calls to gather evidence for possible legal action     Implementation at very short notice     Recorded calls gave ability to quickly resolve conflicts     Click here to view the case study as a PDF file.

"When we saw Veritape, we wondered why we ever considered any other system."

Quick Facts     Major landlord with several thousand properties     Vulnerable to insurance companies testing local authorities' speed of response     Compensation claimed by tenants if the council didn't respond in a timely manner     Call recording used to prove when tenants called and what they said     Additional training and management information benefits     Click here to view the case study as a PDF file.

"The Insurance Ombudsman said it was one of the best-presented defence cases ever seen."

Quick Facts     UK-based financial services company     FSA-regulated     Recorded calls are used to support staff and clients when dealing with other companies     Disputes are easily rectified     Click here to view the case study as a PDF file.

"Veritape CallCentre is brilliant. It was one of our better investment decisions."

Autobuyer.co.uk

Quick Facts     Online car sales with high quality customer service     Most customer disputes lead to refunds     Recorded phonecalls prove what actually happened     Recorded calls have reduced refunds by 90%     Savings are greater than the cost of Veritape CallCentre     Click here to view the case study as a PDF file.

"Veritape CallCentre has taken away any uncertainty and has saved the company both time and money."

Quick Facts     Specialist tour operator     Call centre staff take enquiries and bookings for holidays to the Mediterranean     Calls recorded for staff training and to handle customer queries or misunderstandings     Veritape CallCentre has fundamentally changed the way training is done     Click here to view the case study as a PDF file.

"Veritape CallCentre has dramatically reduced our lead-times."

Quick Facts     Medical market research     Telephone interviews and face-to-face interviews     Patient studies     Confidentiality is imperative     Recordings are emailed to customers within seconds     Click here to view the case study as a PDF file.

"Veritape's scalable software makes it easy for us to manage and expand our capacity."

One2One Verification Ltd

Quick Facts     Independent sales verification service     Recorded calls are made available to client companies online     High-growth business     Reliability of all systems is vital     Scalable and robust solution required     Click here to view the case study as a PDF file.

"What we like about Veritape CallCentre is its flexibility."

SWERCOTS Ltd

Quick Facts     SWERCOTS handles consumer advice calls on behalf of the DTI     It represents 15 local authority areas     Veritape CallCentre is used for training and monitoring of staff quality     Click here to view the case study as a PDF file.