Producing reports with Veritape Manager

Veritape Manager comes with a number of standard reports. These satisfy the initial needs of most of Veritape's customers, and cover things like:

• number of calls made in given period, by person
• Call scoring details, like average scores, best person in a group, improvement over time, etc

However, Veritape Manager's reports can be enhanced and extended very simply by you, using industry-standard reporting tools. All the data underlying Veritape CallCentre's operation is freely available for you to view, and build on as you tailor your own reports.

All Veritape Manager's reports:

• can be 'segmented' by date, time, Agent etc
• can be produced using whichever criteria you specific for finding calls - very powerful if you want to produce a report which just considered calls to a particular DDI, or calls made by Fred Smith, or for your best customer
• can be exported to PDF, Microsoft Word and Microsoft Excel formats, or saved in a number of other formats

Here is a very basic report which shows some call and call scoring data - reports can be as basic or as complex as you wish.