Veritape Client

Veritape Client lies at the heart of the call recording system - it is the core recording module. Veritape Client is (by default) fully automatic, with no interaction required from the user/Agent. One copy is needed for each recorded telephone extension.

Veritape Client does many tasks - here are the basics:
Agent login and security checking
Configuration of soundcard and telephony equipment interface
Records the telephone conversation onto the Agent's computer
Stores data along with the call
When the conversation is finished, compresses the recorded call into MP3 audio format
Copies the MP3 audio file to a central storage location
Copies the call-related data to the central location too
Creates local backup
Removes expired local backups

Veritape Call Tagging is an extension which enhances Veritape Client's functionality.