Veritape blog
Five ways to make call recordings PCI DSS compliant
PCI DSS is becoming an accepted regulatory necessity. Differing interpretations of the guidelines can cause confusion to businesses seeking to become PCI DSS compliant. There is no single approved method for making call recordings compliant. In fact, there are several PCI DSS compliant methods and, if you are looking for such a solution, you need to [...] More
Five urban legends about PCI DSS and call recording
As the PCI DSS directive has established itself, inevitably urban legends about it have also evolved, causing confusion for organisations and individuals alike. One of Veritape’s core values is to deliver straightforward technology which is easy to both understand and use. In our opinion, the confusion around PCI DSS is not necessary and we think that [...] MorePCI DSS + call recording - key facts in plain English
The PCI DSS call recording guidelines are maturing. In parallel, conflicting and sometimes inaccurate interpretations of the directive are becoming more prevalent, creating an environment where the end customer, for whom the guidelines have been introduced, is being lost in the mix. And for a business seeking to sort out their PCI DSS compliance needs, [...] MoreA big well done to CPM
Congratulations to our customer, CPM. CPM’s Pan-European, multi-channel contact centre of excellence, based in Barcelona has recently received the accolade of full PCI DSS accreditation. Achieving complete PCI DSS compliance has enabled CPM to enhance its existing service provision and offer prospective new clients the use of a fully accredited and secure PCI environment. Follow this link for more [...] MoreWhat does CallGuard have in common with jellyfish and coloured stones?
They all use types of filter. Nuclear power plant filter: stops jellyfish - www.bbc.co.uk/news/uk-scotland-edinburgh-east-fife-13971005 Chelsea filter: stops particular wavelengths of light, to assist the identification of coloured stones - http://en.wikipedia.org/wiki/Chelsea_filter Wimbledon Net Mix: quietens the “grunt” - http://www.bbc.co.uk/5live/wimbledon/netmix CallGuard Filter: stops your credit card data being stored in call recordings - http://www.callguard.co/callguard MoreHow does the new PCI SSC Board of Advisors impact you?
The Payment Card Industry’s ruling body, the Security Standards Council, has announced the composition of its new Board of Advisors. But what does the Board of Advisors election mean for companies which operate call centres? Cameron Ross, Veritape’s Managing Director, explains. “The new Board of Advisors comprises many companies with a strong interest in contact centres, [...] MoreIs Netflix’s headache just the tip of an iceberg?
Netflix has recently sacked a call centre employee for stealing credit card numbers from customers. US based Netflix is the world’s largest online film rental service, with more than 23 million members in the US and Canada. Retail Innovator of the Year in 2007 (National Retail Federation) and number one ecommerce company for customer satisfaction (American [...] MoreSolidly secure. Two words that Sony’s CISO may be dreaming of…..
Even big players like Sony can trip up. You can’t miss the news that more than 100 million Sony customers who played games on its Online Entertainment have had their personal details stolen by hackers; allegedly this includes more than 12,000 credit and debit card numbers. In a case of the stable door closing after [...] MoreCallGuard well received at Vendorcom’s Breakfast Briefing
12th April - Cameron Ross presented an overview of CallGuard at Vendorcom’s PCI and Payment Security Retailer Breakfast Briefing on call recording. CallGuard is the proven, easy-to-implement answer to making any call recording system comprehensively PCI DSS compliant. Contact Veritape for a copy of Cameron’s presentation. Joined by Nick Heape from Visa Europe and Paul [...] MorePCI SSC issues new guidance on payment card data and call recording
18 March 2011 The information supplement released today by the PCI SSC about the storage of sensitive card data in recorded telephone calls from the PCI SSC confirms the CallGuard approach. CallGuard is a technology for simply and quickly removing cardholder data from telephone calls before they are recorded. Nadeem Hussain, Veritape’s Business Development Director says “Since [...] More