Veritape blog

• Veritape CallGuard brings PCI DSS compliance to any call recording system

  Your decision to purchase a call recording system involved a considerable investment of time and money. You will have considered how each possible solution would add value to your business, in particular key areas. One area which may not have been high on the list of criteria at the time is the PCI DSS (Payment Card [...] More

• PCI DSS compliant call recording in call centres: latest changes to FAQ by PCI SSC on 18 Feb 2010

  In all areas of card payment security, governed by the Payment Card Industry Data Security Standard (PCI DSS) guidelines, it is a fundamental tenet that the 3- or 4-digit card security number is never stored following authorisation of a card transaction. The security numbers are variously called the CVV2, CVC2, CAV2 or CID, depending on [...] More

• How Veritape helped Equidebt achieve PCI DSS compliance

  Equidebt, a Veritape client since August 2009, were recently interviewed by us to find out how our call recording is impacting their business. The verdict is overwhelmingly positive as the resulting case study shows. Equidebt had been a long-time user of NICE call recording. When one of Equidebt’s clients (a major bank) approached them with [...] More

• Credit card security - you asked for what?!

  Veritape is constantly helping companies to secure their customers’ credit card data. Usually, that involves using our PCI DSS compliance approach to ‘bleep’ the 16-digit card numbers from recorded telephone calls, along with the 3-digit “CVC” (security code on the back of your card). Obviously, Veritape staff have a shared understanding that customer data is sensitive, [...] More

• Veritape joins PCI Security Standards Council as newest Participating Organisation

  Veritape is delighted to show its commitment to the PCI space by becoming a PCI Security Standards Council participating organisation. We are the only call recording supplier to be approved to date, which we feel strongly demonstrates our unique position as a reliable PCI compliant solution. The move is the latest in a series of happenings [...] More

• Veritape white paper: The Great Credit Card Gamble

  Press release In conjunction with its market survey of UK call centres which found that call centres take unnecessary risks with credit card data, Veritape has released a white paper, The Great Credit Card Gamble. The white paper indicates that more than nineteen in twenty call centres which store recordings of transactional conversations with customers do [...] More

• Veritape launches Silent Number campaign

  On the back of a market survey completed by Veritape, and to coincide with National Identity Fraud Prevention Week, we’ve launched our Silent Number campaign. The Silent Number campaign was established to draw consumers’ attention to the massive reservoir of sensitive credit card data which is currently being collected in recorded telephone calls. We believe that [...] More

• Tackling the contentious side of PCI DSS and call recording

  Veritape’s Managing Director, Cameron Ross, recently spoke at Vendorcom’s conference on PCI and Payment Security. Vendorcom is a user group for businesses involved in the cards and payments industry and aims to provide clarification, information and support amidst the murky world of regulation and compliance in this field. Cameron’s presentation was designed to generate discussion around [...] More

• MasterCard lifts the lid on PCI DSS fines

  In a new spirit of openness, MasterCard has become the first card brand to publish its levels of PCI DSS fines and their related requirements. Fines now escalate over the course of a financial year and can really start to add up, if PCI DSS compliance is not addressed satisfactorily.  Fines for non-compliance can reach six [...] More

• Veritape ScreenScout: unprecedented automation for call recording

  We’re really excited to officially launch a genuine advancement in call recording technology, Veritape ScreenScout. With it, you can now configure any application or website to control or label your recordings. Veritape has always given you the ability to control your call recording automatically. Using Veritape Call Control and Tagging, you’ve been able to start and [...] More