Protecting card payment data in a complex contact centre environment has always presented a challenge for PCI DSS compliance.
If you are looking to achieve PCI DSS compliance for your call recording but aren’t sure where to start, please contact us and ask for our guide to the options available called ‘PCI compliance options for [...]

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Recently Veritape exhibited at the PCI London conference in (wait for it….) London. Cameron Ross, Veritape’s Managing Director, gave an educational presentation with Neira Jones. Neira is the Head of Payment Security for Barclaycard, and has recently been voted as one of the Top 10 most influential Information Security people in [...]

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At the recent PCI SSC European Community Meeting in Barcelona (October 19 2010) we were very pleased to announce our partnership with nuBridges and the integration of CallGuard into nuBridges Protect™ Token Manager. This new development adds an extra level of data security protection to the CallGuard technology and is another example of our commitment [...]

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Your decision to purchase a call recording system involved a considerable investment of time and money. You will have considered how each possible solution would add value to your business, in particular key areas.
One area which may not have been high on the list of criteria at the time is the PCI DSS (Payment Card [...]

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In all areas of card payment security, governed by the Payment Card Industry Data Security Standard (PCI DSS) guidelines, it is a fundamental tenet that the 3- or 4-digit card security number is never stored following authorisation of a card transaction. The security numbers are variously called the CVV2, CVC2, CAV2 or CID, depending on [...]

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Equidebt, a Veritape client since August 2009, were recently interviewed by us to find out how our call recording is impacting their business. The verdict is overwhelmingly positive as the resulting case study shows.
Equidebt had been a long-time user of NICE call recording. When one of Equidebt’s clients (a major bank) approached them with [...]

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Veritape is constantly helping companies to secure their customers’ credit card data. Usually, that involves using our PCI DSS compliance approach to ‘bleep’ the 16-digit card numbers from recorded telephone calls, along with the 3-digit “CVC” (security code on the back of your card).
Obviously, Veritape staff have a shared understanding that customer data is sensitive, [...]

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Veritape is delighted to show its commitment to the PCI space by becoming a PCI Security Standards Council participating organisation. We are the only call recording supplier to be approved to date, which we feel strongly demonstrates our unique position as a reliable PCI compliant solution.
The move is the latest in a series of happenings [...]

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Press release
In conjunction with its market survey of UK call centres which found that call centres take unnecessary risks with credit card data, Veritape has released a white paper, The Great Credit Card Gamble. The white paper indicates that more than nineteen in twenty call centres which store recordings of transactional conversations with customers do [...]

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On the back of a market survey completed by Veritape, and to coincide with National Identity Fraud Prevention Week, we’ve launched our Silent Number campaign.
The Silent Number campaign was established to draw consumers’ attention to the massive reservoir of sensitive credit card data which is currently being collected in recorded telephone calls. We believe that [...]

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