We’re curious - did Norwich Union and the police use call recordings to help convict this call centre worker?
http://www.thestar.co.uk/news/Call-centre-worker39s-3m-supplying.5461634.jp

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A discriminating business will always wish to maximise any investment it makes. This applies to call recording as well as any other technology, whether it’s the first time you’ve considered a call recording system, or if now’s the time to find a solution to new requirements.
Potentially huge financial commitments to new technology solutions may seem [...]

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13-21st June is Bike Week 2009, the UK’s largest mass participation cycling event.
Team Veritape will be joining in and flying the green flag by taking to the roads around Manchester and St Albans, commuting to work.
And we’re already big bike fans here – the majority of staff already use of the Ride2Work scheme which gives [...]

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Our Sales Director, Nadeem, recently spoke to thesalespro.co.uk.
He talked about direct selling and the challenges of selling Veritape’s nimble, flexible call recording software into a traditionally unwieldy market.  He also talks about the challenges of breaking into a market dominated by well-known international brands.
In this article, Nadeem highlights three key steps he’s taken to boost [...]

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Companies are often at a loss to understand why recording calls is a good idea. Here’s a clear case where the failure to record a call has:

left a company unable to prove concretely how its staff member acted on the phone
exposed the company to a complaint and possible lawsuit from its customer
left the company with [...]

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Hardware, by design, is not flexible – it cannot adapt to change. For example, companies offering traditional hardware-based call recording currently can’t provide customers with an acceptable, answer to PCI DSS regulations which have been set up to help to prevent credit card fraud. More worryingly, hardware suppliers may “lock” customers into an ongoing cycle [...]

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The requirements surrounding PCI DSS and call recording can initially appear confusing. Here at Veritape, we’ve developed a simple, robust solution which meets the demands of PCI DSS and lets you continue to record your calls.
Here’s a little more information. If your business records its calls and, in the course of its activities, takes card [...]

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How frustrating it is when you call a company, ask for a service and this doesn’t happen or is actioned wrongly. It leaves you, as the customer, with more “work” to do to correct the agent’s errors and an overriding sense of poor customer service. And as a result of the incompetence, you may choose [...]

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Recently, a call centre agent was jailed for stealing customer details and using them to transfer £11,275 to his own bank account -
http://www.thenorthernecho.co.uk/news/4166573.Call_centre_worker_stole_customers_details/
The security of customer data is a general challenge for all call centres. Agents listen to confidential customer details whilst managing calls within which multiple pieces of personal information can be checked as [...]

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Here’s how one of our customers saved money and improved their operational efficiency using Veritape.
Our customer

One of the UK’s largest outsourced call centre providers, referred to here as “Company G”.
Company G’s clients include major utilities, banks and telecommunications companies.

The challenge
As an outsourced service provider, Company G has to maintain and evidence the highest standards of [...]

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