- You are here::
- Home
Archives by Subject:
Taking customer data (including card payments) by DTMF
Veritape advocates that call centres should take as much sensitive customer data as possible via DTMF.
More
What is DTMF? Is it widespread?
DTMF stands for “Dual Tone, Multi-Frequency”. It’s a universal standard for sending digits (and some other characters) over the phone. DTMF is built into every modern telephone - home, office or mobile.
Why take sensitive data [...]
Five ways to make call recordings PCI DSS compliant
PCI DSS is becoming an accepted regulatory necessity. Differing interpretations of the guidelines can cause confusion to businesses seeking to become PCI DSS compliant.
More
There is no single approved method for making call recordings compliant. In fact, there are several PCI DSS compliant methods and, if you are looking for such a solution, you need to [...]
Five urban legends about PCI DSS and call recording
As the PCI DSS directive has established itself, inevitably urban legends about it have also evolved, causing confusion for organisations and individuals alike.
More
One of Veritape’s core values is to deliver straightforward technology which is easy to both understand and use. In our opinion, the confusion around PCI DSS is not necessary and we think that [...]
PCI DSS + call recording - key facts in plain English
The PCI DSS call recording guidelines are maturing. In parallel, conflicting and sometimes inaccurate interpretations of the directive are becoming more prevalent, creating an environment where the end customer, for whom the guidelines have been introduced, is being lost in the mix. And for a business seeking to sort out their PCI DSS compliance needs, [...]
More
A big well done to CPM
Congratulations to our customer, CPM. CPM’s Pan-European, multi-channel contact centre of excellence, based in Barcelona has recently received the accolade of full PCI DSS accreditation. Achieving complete PCI DSS compliance has enabled CPM to enhance its existing service provision and offer prospective new clients the use of a fully accredited and secure PCI environment. Follow this link for more [...]
More
What does CallGuard have in common with jellyfish and coloured stones?
They all use types of filter.
More
Nuclear power plant filter: stops jellyfish - www.bbc.co.uk/news/uk-scotland-edinburgh-east-fife-13971005
Chelsea filter: stops particular wavelengths of light, to assist the identification of coloured stones - http://en.wikipedia.org/wiki/Chelsea_filter
Wimbledon Net Mix: quietens the “grunt” - http://www.bbc.co.uk/5live/wimbledon/netmix
CallGuard Filter: stops your credit card data being stored in call recordings - http://www.callguard.co/callguard
Is Netflix’s headache just the tip of an iceberg?
Netflix has recently sacked a call centre employee for stealing credit card numbers from customers.
More
US based Netflix is the world’s largest online film rental service, with more than 23 million members in the US and Canada. Retail Innovator of the Year in 2007 (National Retail Federation) and number one ecommerce company for customer satisfaction (American [...]