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Protecting cardholder data in a complex contact centre environment
Recently Veritape exhibited at the PCI London conference in (wait for it….) London. Cameron Ross, Veritape’s Managing Director, gave an educational presentation with Neira Jones. Neira is the Head of Payment Security for Barclaycard, and has recently been voted as one of the Top 10 most influential Information Security people in [...]
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Veritape and nuBridges join to improve call centre data security and reduce PCI DSS scope
At the recent PCI SSC European Community Meeting in Barcelona (October 19 2010) we were very pleased to announce our partnership with nuBridges and the integration of CallGuard into nuBridges Protect™ Token Manager. This new development adds an extra level of data security protection to the CallGuard technology and is another example of our commitment [...]
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Tackling the contentious side of PCI DSS and call recording
Veritape’s Managing Director, Cameron Ross, recently spoke at Vendorcom’s conference on PCI and Payment Security. Vendorcom is a user group for businesses involved in the cards and payments industry and aims to provide clarification, information and support amidst the murky world of regulation and compliance in this field.
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Cameron’s presentation was designed to generate discussion around [...]
The hardware call recording model is broken.
Hardware, by design, is not flexible – it cannot adapt to change. For example, companies offering traditional hardware-based call recording currently can’t provide customers with an acceptable, answer to PCI DSS regulations which have been set up to help to prevent credit card fraud. More worryingly, hardware suppliers may “lock” customers into an ongoing cycle [...]
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Record calls AND be PCI DSS compliant
The requirements surrounding PCI DSS and call recording can initially appear confusing. Here at Veritape, we’ve developed a simple, robust solution which meets the demands of PCI DSS and lets you continue to record your calls.
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Here’s a little more information. If your business records its calls and, in the course of its activities, takes card [...]
Veritape innovations recognised by The National Business Awards
Veritape’s ongoing innovations in the field of software call recording have been recognised by the 2008 National Business Awards. We reached the North West regional finals of the Awards in the category “Business Innovation of the Year”.
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Described by Gordon Brown as the “Business Oscars”, The National Business Awards are held annually to showcase the very [...]