At the recent PCI SSC European Community Meeting in Barcelona (October 19 2010) we were very pleased to announce our partnership with nuBridges and the integration of CallGuard into nuBridges Protect™ Token Manager. This new development adds an extra level of data security protection to the CallGuard technology and is another example of our commitment [...]

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Our Sales Director, Nadeem, recently spoke to thesalespro.co.uk.
He talked about direct selling and the challenges of selling Veritape’s nimble, flexible call recording software into a traditionally unwieldy market.  He also talks about the challenges of breaking into a market dominated by well-known international brands.
In this article, Nadeem highlights three key steps he’s taken to boost [...]

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Companies are often at a loss to understand why recording calls is a good idea. Here’s a clear case where the failure to record a call has:

left a company unable to prove concretely how its staff member acted on the phone
exposed the company to a complaint and possible lawsuit from its customer
left the company with [...]

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Hardware, by design, is not flexible – it cannot adapt to change. For example, companies offering traditional hardware-based call recording currently can’t provide customers with an acceptable, answer to PCI DSS regulations which have been set up to help to prevent credit card fraud. More worryingly, hardware suppliers may “lock” customers into an ongoing cycle [...]

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How frustrating it is when you call a company, ask for a service and this doesn’t happen or is actioned wrongly. It leaves you, as the customer, with more “work” to do to correct the agent’s errors and an overriding sense of poor customer service. And as a result of the incompetence, you may choose [...]

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