A discriminating business will always wish to maximise any investment it makes. This applies to call recording as well as any other technology, whether it’s the first time you’ve considered a call recording system, or if now’s the time to find a solution to new requirements.
Potentially huge financial commitments to new technology solutions may seem [...]

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Hardware, by design, is not flexible – it cannot adapt to change. For example, companies offering traditional hardware-based call recording currently can’t provide customers with an acceptable, answer to PCI DSS regulations which have been set up to help to prevent credit card fraud. More worryingly, hardware suppliers may “lock” customers into an ongoing cycle [...]

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When comparing Veritape’s call recording software with those of our traditional hardware competitors, there are several important distinctions to be made. One of these is that hardware functionality is static, whereas software evolves over time to continuously deliver increased functionality and tangible business benefits.
Technology changes quickly.  Call recording software like Veritape is also able to [...]

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