18 March 2011
The information supplement released today by the PCI SSC about the storage of sensitive card data in recorded telephone calls from the PCI SSC confirms the CallGuard approach. CallGuard is a technology for simply and quickly removing cardholder data from telephone calls before they are recorded.
Nadeem Hussain, Veritape’s Business Development Director says “Since [...]

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Protecting card payment data in a complex contact centre environment has always presented a challenge for PCI DSS compliance.
If you are looking to achieve PCI DSS compliance for your call recording but aren’t sure where to start, please contact us and ask for our guide to the options available called ‘PCI compliance options for [...]

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Recently Veritape exhibited at the PCI London conference in (wait for it….) London. Cameron Ross, Veritape’s Managing Director, gave an educational presentation with Neira Jones. Neira is the Head of Payment Security for Barclaycard, and has recently been voted as one of the Top 10 most influential Information Security people in [...]

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At the recent PCI SSC European Community Meeting in Barcelona (October 19 2010) we were very pleased to announce our partnership with nuBridges and the integration of CallGuard into nuBridges Protect™ Token Manager. This new development adds an extra level of data security protection to the CallGuard technology and is another example of our commitment [...]

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Your decision to purchase a call recording system involved a considerable investment of time and money. You will have considered how each possible solution would add value to your business, in particular key areas.
One area which may not have been high on the list of criteria at the time is the PCI DSS (Payment Card [...]

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The Payment Card Industry Security Standards Council (PCI SSC) has formally clarified that storing sensitive credit card data in digital call recordings is forbidden
(Please note, there is now an updated blog posting on this topic - read it here).
In an update to their ‘frequently asked questions’ document on call recording, the PCI SSC has [...]

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Veritape’s Managing Director, Cameron Ross, recently spoke at Vendorcom’s conference on PCI and Payment Security. Vendorcom is a user group for businesses involved in the cards and payments industry and aims to provide clarification, information and support amidst the murky world of regulation and compliance in this field.
Cameron’s presentation was designed to generate discussion around [...]

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In a new spirit of openness, MasterCard has become the first card brand to publish its levels of PCI DSS fines and their related requirements.
Fines now escalate over the course of a financial year and can really start to add up, if PCI DSS compliance is not addressed satisfactorily.  Fines for non-compliance can reach six [...]

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Hardware, by design, is not flexible – it cannot adapt to change. For example, companies offering traditional hardware-based call recording currently can’t provide customers with an acceptable, answer to PCI DSS regulations which have been set up to help to prevent credit card fraud. More worryingly, hardware suppliers may “lock” customers into an ongoing cycle [...]

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The requirements surrounding PCI DSS and call recording can initially appear confusing. Here at Veritape, we’ve developed a simple, robust solution which meets the demands of PCI DSS and lets you continue to record your calls.
Here’s a little more information. If your business records its calls and, in the course of its activities, takes card [...]

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