Veritape’s Managing Director, Cameron Ross, recently spoke at Vendorcom’s conference on PCI and Payment Security. Vendorcom is a user group for businesses involved in the cards and payments industry and aims to provide clarification, information and support amidst the murky world of regulation and compliance in this field.
Cameron’s presentation was designed to generate discussion around [...]

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We’re really excited to officially launch a genuine advancement in call recording technology, Veritape ScreenScout. With it, you can now configure any application or website to control or label your recordings.
Veritape has always given you the ability to control your call recording automatically. Using Veritape Call Control and Tagging, you’ve been able to start and [...]

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We’re curious - did Norwich Union and the police use call recordings to help convict this call centre worker?
http://www.thestar.co.uk/news/Call-centre-worker39s-3m-supplying.5461634.jp

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The requirements surrounding PCI DSS and call recording can initially appear confusing. Here at Veritape, we’ve developed a simple, robust solution which meets the demands of PCI DSS and lets you continue to record your calls.
Here’s a little more information. If your business records its calls and, in the course of its activities, takes card [...]

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Recently, a call centre agent was jailed for stealing customer details and using them to transfer £11,275 to his own bank account -
http://www.thenorthernecho.co.uk/news/4166573.Call_centre_worker_stole_customers_details/
The security of customer data is a general challenge for all call centres. Agents listen to confidential customer details whilst managing calls within which multiple pieces of personal information can be checked as [...]

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