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Five urban legends about PCI DSS and call recording
As the PCI DSS directive has established itself, inevitably urban legends about it have also evolved, causing confusion for organisations and individuals alike.
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One of Veritape’s core values is to deliver straightforward technology which is easy to both understand and use. In our opinion, the confusion around PCI DSS is not necessary and we think that [...]
PCI DSS + call recording - key facts in plain English
The PCI DSS call recording guidelines are maturing. In parallel, conflicting and sometimes inaccurate interpretations of the directive are becoming more prevalent, creating an environment where the end customer, for whom the guidelines have been introduced, is being lost in the mix. And for a business seeking to sort out their PCI DSS compliance needs, [...]
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A big well done to CPM
Congratulations to our customer, CPM. CPM’s Pan-European, multi-channel contact centre of excellence, based in Barcelona has recently received the accolade of full PCI DSS accreditation. Achieving complete PCI DSS compliance has enabled CPM to enhance its existing service provision and offer prospective new clients the use of a fully accredited and secure PCI environment. Follow this link for more [...]
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Is Netflix’s headache just the tip of an iceberg?
Netflix has recently sacked a call centre employee for stealing credit card numbers from customers.
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US based Netflix is the world’s largest online film rental service, with more than 23 million members in the US and Canada. Retail Innovator of the Year in 2007 (National Retail Federation) and number one ecommerce company for customer satisfaction (American [...]
Solidly secure. Two words that Sony’s CISO may be dreaming of…..
Even big players like Sony can trip up. You can’t miss the news that more than 100 million Sony customers who played games on its Online Entertainment have had their personal details stolen by hackers; allegedly this includes more than 12,000 credit and debit card numbers. In a case of the stable door closing after [...]
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Protecting cardholder data in a complex contact centre environment
Recently Veritape exhibited at the PCI London conference in (wait for it….) London. Cameron Ross, Veritape’s Managing Director, gave an educational presentation with Neira Jones. Neira is the Head of Payment Security for Barclaycard, and has recently been voted as one of the Top 10 most influential Information Security people in [...]
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Veritape and nuBridges join to improve call centre data security and reduce PCI DSS scope
At the recent PCI SSC European Community Meeting in Barcelona (October 19 2010) we were very pleased to announce our partnership with nuBridges and the integration of CallGuard into nuBridges Protect™ Token Manager. This new development adds an extra level of data security protection to the CallGuard technology and is another example of our commitment [...]
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Veritape CallGuard brings PCI DSS compliance to any call recording system
Your decision to purchase a call recording system involved a considerable investment of time and money. You will have considered how each possible solution would add value to your business, in particular key areas.
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One area which may not have been high on the list of criteria at the time is the PCI DSS (Payment Card [...]
Tackling the contentious side of PCI DSS and call recording
Veritape’s Managing Director, Cameron Ross, recently spoke at Vendorcom’s conference on PCI and Payment Security. Vendorcom is a user group for businesses involved in the cards and payments industry and aims to provide clarification, information and support amidst the murky world of regulation and compliance in this field.
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Cameron’s presentation was designed to generate discussion around [...]
Did they use call recording?
We’re curious - did Norwich Union and the police use call recordings to help convict this call centre worker?
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http://www.thestar.co.uk/news/Call-centre-worker39s-3m-supplying.5461634.jp