The requirements surrounding PCI DSS and call recording can initially appear confusing. Here at Veritape, we’ve developed a simple, robust solution which meets the demands of PCI DSS and lets you continue to record your calls.
Here’s a little more information. If your business records its calls and, in the course of its activities, takes card [...]

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Recently, a call centre agent was jailed for stealing customer details and using them to transfer £11,275 to his own bank account -
http://www.thenorthernecho.co.uk/news/4166573.Call_centre_worker_stole_customers_details/
The security of customer data is a general challenge for all call centres. Agents listen to confidential customer details whilst managing calls within which multiple pieces of personal information can be checked as [...]

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