Companies are often at a loss to understand why recording calls is a good idea. Here’s a clear case where the failure to record a call has:

left a company unable to prove concretely how its staff member acted on the phone
exposed the company to a complaint and possible lawsuit from its customer
left the company with [...]

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How frustrating it is when you call a company, ask for a service and this doesn’t happen or is actioned wrongly. It leaves you, as the customer, with more “work” to do to correct the agent’s errors and an overriding sense of poor customer service. And as a result of the incompetence, you may choose [...]

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Here’s how one of our customers saved money and improved their operational efficiency using Veritape.
Our customer

One of the UK’s largest outsourced call centre providers, referred to here as “Company G”.
Company G’s clients include major utilities, banks and telecommunications companies.

The challenge
As an outsourced service provider, Company G has to maintain and evidence the highest standards of [...]

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