Case Studies

1. Helping Equidebt achieve PCI DSS compliance

The decision to change call recording suppliers was prompted by one of Equidebt’s key clients – a major bank.

In a business where telephone calls are crucial, the bank was keen to ensure that Equidebt would be PCI DSS compliant before they renewed their contract with Equidebt. The PCI DSS guidelines dictate the security requirements companies must adhere to when processing credit card transactions. Compliance with PCI DSS rules meant that Equidebt had to find a solution which would not store sensitive payment card information given during the course of a telephone call, while still recording the call itself.

Read our Equidebt case study (PDF 222KB).

2. Delivering a highly financially efficient solution for Mobile Mini

Looking for a cost-effective, reliable and future-proof solution, Mobile Mini was hoping to avoid the huge commitment and capital expenditure involved with hardware.

Read our  Veritape and Mobilemini case study (PDF 157KB).

3. Eliminating sensitive data from phone calls with Veritape Call Control

Veritape’s client is a globally trusted brand and one of the world’s largest automotive manufacturers.

Its UK credit division is regulated by the FSA as a bank. All customer calls are recorded using Veritape. With the tightening PCI DSS regulation, Veritape’s client wanted to eliminate sensitive credit card authentication data from telephone call recordings.

Veritape Call Control offers a robust and flexible method for controlling call recordings. Particularly relevant in contact centre environments where quick solutions are required, it is quick to implement and offers compelling business benefits.

Read our Veritape Call Control case study (PDF 113KB).