Veritape call recording guide

A simple guide which helps you to choose which Veritape modules you need. Just click on the most appropriate case.

• I just want to record my telephone calls, pure and simple.
• I take card payments over the phone. I want to start recording calls, and be PCI DSS compliant.
• I take card payments. I have a competitor’s call recording system in place, but I need to be PCI compliant.
• I already have Veritape’s core call recording but need to become PCI compliant - quickly.

1. I just want to record my telephone calls.

If you are looking to purely record your telephone calls with no unnecessary add-ons, look no further than Veritape Client and Veritape Manager.

Veritape Client is our core call recording product - it records the telephone conversation. The software is offered on a rental basis per Agent seat that needs it, so you only pay for what you use.

Veritape Manager works in tandem with Veritape Client. It allows contact centre supervisors, managers and trainers to locate and retrieve call recordings quickly.Veritape Manager also offers a reporting function for call analysis.

2. I want to start recording calls, and be PCI compliant.

You will need Veritape’s core call recording modules, Veritape Client and Veritape Manager (see details above). In addition you will need CallGuard software installed on the Agent desks that require it.

Veritape’s CallGuard software is indispensable for businesses or organisations which handle credit card payments over the telephone. It ensures that you are totally PCI DSS compliant, and eliminates the risk of internal data theft. Agents can’t see and are never told the customer’s sensitive credit card information, but they do retain full control of the call and can talk to the customer at any point.  Read more about CallGuard.

3. I have a competitor’s call recording system in place, but I need to be PCI compliant.

When you chose your current call recording system, PCI compliance may not have been high on the list of criteria but now may have become critical. Your call recording supplier may be able to offer you a workaround, or may be working on a PCI compliant solution, but can you afford to wait?

CallGuard works as an add-on for any call recording system. There is no need to change your existing systems. You keep your existing CRM system, your same card payment provider, and your same internal processes. Everything stays running as normal, and you become PCI compliant quickly - it’s as simple as that.

With CallGuard, the telephone call is recorded, the sensitive payment card data is completely omitted from the call recording and the agent retains full control of the call. Read more about CallGuard for existing call recording systems.

4. I already have Veritape call recording but need to become PCI compliant - quickly!

You simply need to add the CallGuard software module to the Agent desks that need it. Call 0845 899 5500 or contact us to request CallGuard, or to find out more.