Assured Compliance
Veritape call recording can help your business to meet legal, industry and service-level compliance requirements.
It stores audio records of financial agreements or advice given to customers and can enable your business to:
Take credit card payments over the phone with complete security and confidence.
- Payment Card Industry (PCI) guidelines for the storage of credit card details do apply to recorded telephone calls.
- Veritape can help you comply with the PCI Data Security Standards, quickly and easily. For more information, read our page on PCI DSS Compliance.
Ensure Financial Services Authority (FSA) Compliance.
- The UK’s FSA now requires many financial services firms to record calls. Veritape complies fully with the FSA regulations - see our separate page on FSA Compliance.
Comply with the UK Government’s NI14 requirements for avoidable contact.
- If you’re a local authority, you’ll know that there are 198 National Indicators for reporting different aspects of performance. One of them, NI14, gives a measure of how many points of avoidable contact you had (in other words, they shouldn’t have occurred, for some reason).
- Veritape gives you easy access to measure and reduce your avoidable contact points. See our page on NI14 for more info.
Measure and prove you are meeting your customer’s requirements.
- Show that your staff use agreed scripts.
- Demonstrate adherence to Service Level Agreements (SLAs).
Contact us to discuss how Veritape could work with you to support your business’ compliance requirements.
