How do I become PCI DSS compliant?

Recorded telephone calls should be treated in the same way as data storage; sensitive data spoken during telephone conversations should not be recorded. There are three ways in which you could do this:

• Do not record calls where payment card transactions are made. This is impractical, and you lose all the benefits of recording in the first place (compliance, training, audit trails for transactions, etc).
• Transfer the customer to an automated payment card processing solution. This is not customer-friendly and also requires significant integration with back-end IT and telephony systems.
• Use a call recording system that records the entire call apart from the sensitive authentication data. In addition to the positive benefits of recording calls, this method enhances your security, ensures PCI DSS compliance and can be easily applied to your business. And this is how Veritape works.
• Make your existing call recording system PCI DSS compliant by using Veritape CallGuard. It is a ‘bolt-on’ for ANY call recording system that will make recorded calls fully PCI compliant.

For more information on PCI DSS compliance, contact us and request our white paper.

Find out why Veritape is the best PCI DSS call recording solution.