The best PCI DSS compliant call recording solution
Veritape offers you a proven solution which blocks the recording of sensitive data whilst still recording a call. The product is called Veritape CallGuard.
Here’s how it works:
- Veritape CallGuard allows your customers to communicate their payment card details by using their telephone keypad.
- These key presses generate “DTMF tones” through the telephone. (DTMF stands for “Dual Tone, Multi-Frequency”. It’s a universal standard built into every telephone; home, office or mobile.)
- Veritape CallGuard automatically detects and blocks those tones (and therefore the payment card data) from the call recording.
- At the same time, Veritape CallGuard automatically enters the customer’s card details into the relevant fields on the Agent’s screen, but obscured (with ‘***’ asterisks or similar) so that the Agent handling the call does not see the card data.
- The end result is that PCI DSS call recording requirements are met and your calls are still recorded.
Veritape CallGuard works with ANY call recording system - read more.
The best? Really?
Yes, really.
- Veritape is the only call recording system accredited by the PCI Security Standards Council as a Participating Organisation. This means that Veritape is the only call recording company which has the opportunity to influence the future direction of the PCI standards as applied to call recording.
- Veritape’s approach to PCI DSS is the most flexible for any business, regardless of the IT systems they use, or the payment processing engine taking card payments.
- Veritape has been engaged by companies like RBS WorldPay (Europe’s largest payments processor) to provide expert advice to their merchants.
Contact us for further information on Veritape CallGuard or call us on 0845 899 5500 to discuss your requirements.
