Questions to ask call recording vendors

We are keen to ensure that you, the customer, makes the best choice for your business and pocket when considering buying call recording.

We’ve pulled together a set of solution-neutral, key questions which you may find useful when talking to any call recording vendor. The questions are aimed at two main audiences: Operational or financial decision makers and technical decision makers.

Here is a taster of some of the questions covered:

• How quickly can I find and play-back calls?
• How does your system help us comply with the PCI DSS credit card processing guidelines? How does it automatically remove sensitive credit card data from recorded calls?
• How will your call recording system comply with any future changes in legal regulations or codes of practice?
• How long does deployment take, and what disruption will it cause to your systems?
• What technical support can I get, immediately, for any questions or issues I have?
• What about data backups and longer-term archiving – who takes care of that?

They may help you choose the right type of call recording system for your business.  Download the full set of questions here (pdf).