Veritape Call Recording: Product Summary

Veritape call recording software comprises two core modules:

• Veritape Client (records the calls) and Veritape Manager (call search, playback, management)
• These are installed on the Agent/Manager desks that need it, which means you only pay for what you use.

There are also three optional modules:
(Not sure what modules you need? See our simple guide to your call recording requirements)

• Veritape CallGuard - An essential module for any business taking credit card payments over the phone. Veritape CallGuard is fully PCI DSS compliant.
• Veritape Call Scoring - the call measurement module - perfect for staff training and assessment. Agents can self-assess and set their own call evaluation criteria, helping to focus training activities on the right areas.
• Veritape Call Tagging - Allows calls to be tagged with relevant information for quick and easy retrieval. Veritape Call Tagging is an excellent way to mine business intelligence from your recorded calls.

Contact us to discuss your requirements or call us on 0845 899 5500.