Veriscope

Our speech recognition module, automatically listens to all recorded calls identifying key words and phrases.

• It alerts users when certain phrases or words are (or are not used)
• It allows users to mine as many conversations as required for a given word or phrase.
• Importantly, Veriscope can also automatically categorise recorded calls, based on their content. For example, you may wish to know how many sales calls are being taken.
• Veriscope will automatically listen to and report on categories of calls – and of course, you can listen to them all.
• All of the above require no changes to existing IT systems, scripts or agent behaviour.

Veriscope is agent-independent and no training is required.