Veritape Call Scoring

Our call measurement module lets users set their own call evaluation criteria, helping to focus training activities on the right areas.

Users can set up their own call scoring sheets quickly and easily, tailoring content to their business:

• It allows users to appraise and review calls off-line, reducing stress on agents.
• No waiting for calls – calls are already stored ready for assessment.
• Build up detailed individual and team performance reports and supports performance tracking.
• Call Scoring gives agents the opportunity to self-assess within an inclusive environment.
• Training courses can be assessed objectively and on a standardised basis.

Veritape Call Scoring is an optional element of Veritape which offers significant benefits to your business.