Veritape Call Tagging
Veritape Call Tagging is an optional module that will give powerful insight into your call traffic and performance – an excellent way to mine business intelligence from your recorded calls. This module allows calls to be tagged with relevant information and can be retrieved quickly and easily.
What are the benefits for my business?
- Categorise calls by type or outcome making searches easy
- Save money by dramatically reducing the time to find individual recorded calls
- Understand customer preferences and changing market needs
- Improve business processes by using the call tags as searchable data fields for other applications, or by attaching calls as documents in case management or CRM systems.
- Analyse trends in agent behaviour
- Determine staff training requirements
How does it work?
Veritape Call Tagging is easy to implement and can be done in two ways. Agents can enter data manually on screen, during the course of a call. Or you may prefer for agents not to get involved in this process. In this case, Call Tagging can also be done automatically. This process is completely invisible to the agents, making it a fuss-free and effective option.
You can even use a combination of both - manual tagging and auto tagging can be used simultaneously.
How do we set up Call Tagging?
Veritape Call Tagging can be easily integrated into your business, with minimum effort or disruption. It can be configured to work with any application or website. Some additional scripting/coding by your IT team is all that is needed. Alternatively, Veritape can do this for you using our AutoAgent technology.
For more information on Veritape Call Tagging, please click here (PDF document).
