Veritape CallGuard - data security & PCI DSS compliance
Veritape CallGuard is essential for any company wishing to record telephone conversations containing sensitive payment card data, while ensuring PCI DSS compliance and internal data security. It works with Veritape’s call recording, or any other call recording system, to ensure that recorded telephone conversations are fully PCI compliant, by automatically eliminating sensitive card data from a recorded call.
“Bolt-on” PCI DSS compliance
For the first time, any business which already owns a call recording system can easily and simply ‘bolt on’ PCI compliance. Obviously, Veritape CallGuard can operate with Veritape call recording. But if you use Verint/Witness, NICE, ASC or any other call recording platform, Veritape CallGuard will also work for you. And here’s the really amazing thing about Veritape CallGuard:
- It’s simple (incredibly so). There’s no time-consuming integration work, no project plans, no requisitioning of 6 weeks of your IT team’s time (which invariably can’t start for another 4 months because they’re tied up).
- It’s less expensive than implementing PCI compliance in any other way (even those proposed by your existing call recording provider).
- You keep every aspect of your existing technology. No changes to your call recording or phone systems, your CRM platform, your payment processes, or (critically) your payment provider. (And if you change any of those things next month or next year, Veritape CallGuard just continues to work…)
Eliminate the risk of internal data theft
Not only does Veritape CallGuard ensure PCI DSS compliance for recorded calls, but also solves the growing problem of internal data security. With Veritape CallGuard, the customer never tells the Agent their card details, and the Agent never sees the card details on screen. In this way, Agents are completely isolated from the transaction.
But how does it work?
It’s simple. With Veritape CallGuard’s patent-pending technology, customers communicate their payment card details by using their telephone keypad. These key presses generate “DTMF tones” through the telephone.
Veritape CallGuard automatically detects and blocks those tones (and therefore the payment card data) from the call recording. At the same time, Veritape CallGuard automatically enters the customer’s card details into the relevant fields on the Agent’s screen, but obscured (with ‘***’ asterisks or similar just like a password field) so that the Agent handling the call does not see the card data.
Stay in touch
A major advantage of Veritape CallGuard is that it allows Agents to remain fully in control of the conversation. Unlike some PCI compliant call recording solutions, there is no external IVR involved, so the customer is always on the line to the Agent.
You want more?
OK then…
- Easy integration - Veritape CallGuard sits like an ‘invisible layer’ on top of your existing systems (which do not need any changes). You keep your existing CRM systems, your same payment provider, and your same internal processes. Everything keeps running as normal.
- It is particularly powerful in your offshore contact centres, as you can give your local customers the peace of mind that their sensitive data is never captured or stored and so cannot be misused, regardless of location.
- Agents do not have to go through lengthy retraining. The only change that is needed is that the Agent asks the customer to type in the card details using their telephone keypad. There is no typing by the Agent.
So at last, there is a solution that will let contact centre managers, finance directors and the compliance team sleep easy.
What now?
Do you already have a (non-Veritape) call recording system in place? Click here to see how Veritape CallGuard can help you be PCI compliant.
And of course, if you need call recording, look no further than Veritape’s own call recording software.
To discuss your requirements, please call 0845 899 5500 or contact us.
