Veritape Manager

Veritape Manager, our call search and playback module, has been specifically designed for use by contact centre supervisors, managers and trainers.

It can be used for a variety of purposes such as completing performance assessments, call monitoring  and handling customer queries.

What does Veritape Manager do?

Veritape Manager allows users to complete many different tasks:

• Locate and retrieve call recordings quickly.
• Play, pause, fast-forward and rewind calls easily.
• Create groups for easy monitoring and reporting.
• Calls can be quickly emailed to other people or copied to network locations.
• Only staff with appropriate permissions can access calls.
• And it offers easy-to-use reporting for use in the analysis of calls.

Veritape Manager can be used to complete performance assessments, quality monitoring and to manage customer queries.  One copy is required for each manager, supervisor or trainer who needs to use it.