Reduce your costs

Call recording could reduce the amount you spend not just in your contact centre but in your entire organisation.

Our customers have decreased or even eliminated expenditure directly from using Veritape by:

Eliminating capital expenditure

• Veritape is rented - no upfront capex.
• Veritape is multi-site by design, so no separate hardware per site is required.

Reducing staff costs

• Many of Veritape’s modules like Call Tagging allow you to use fewer staff to accomplish the same job.
• Training costs can be drastically reduced by using real calls as examples.
• Staff turnover, a large cost, will reduce as a result of increased morale and the introduction of training programmes based on our Call Scoring module.

Avoiding costly ‘forced’ new purchases or upgrades

• Veritape’s software is constantly updated to comply with new regulations like PCI DSS. Hardware systems don’t change and are often incapable of meeting new requirements.

Reducing fines and audit/investigation costs

• In regulated industries, Veritape can prove that you were in the right and the complaint should be upheld.
• When the financial regulator or auditors ask for proof of transactions, Veritape allows you to find specific calls quickly.
• Veritape can automatically block sensitive credit card details from calls, protecting you against a data breach and subsequent fines.

Reducing IT and implementation costs

• Veritape is very easy to integrate with CRM systems and other software and works with all phone systems.

Gaining taxation advantages

• Rental pricing means you can expense 100% in the current financial year.

Benefiting from other reductions

• Reduced annual maintenance costs - with Veritape, all maintenance is included within your rental.
• Reduced telephone costs: Veritape can help reduce average call length which in turn will lower your cost per-transaction.
• Reduced refund and problem resolution costs - Veritape helps to resolve problems quickly which will in turn reduce complaints and refunds to customers.

There are many more ways you can reduce costs by using Veritape - ask us how your business could benefit.