Veritape Call Recording

Veritape call recording software combines our core two modules:

• Veritape Client (records the calls) and Veritape Manager (call search, playback, management)
• These are installed on the Agent/Manager desks that need it, which means you only pay for what you use.

There are also three optional modules:

If you are unsure what modules your business or organisation needs, see our simple guide to your call recording requirements)

• CallGuard - An essential module for any business or organisation taking credit card payments over the phone.  CallGuard is fully PCI DSS compliant.
• Call Scoring - the call measurement module - perfect for staff training and assessment. Agents can self-assess and set their own call evaluation criteria, helping to focus training activities on the right areas.
• Call Tagging - Allows calls to be tagged with relevant information for quick and easy retrieval.  Call Tagging is an excellent way to mine business intelligence from your recorded calls.

Contact us to discuss your call recording requirements or call us on 0845 899 5500.