Veritape Call Control (PCI DSS Compliant)

This module allows you to start, stop or ‘bleep’ calls. You have ultimate control over which calls (and which parts of calls) are recorded, and which are not.

What are the benefits for my business?

Veritape Call Control is a fully PCI DSS compliant solution. Sensitive information such as personal credit card information, sensitive medical data or passwords is removed from individual calls, so you can rest assured that your company is adhering to the rules governing the storage of sensitive data, and your clients can have peace of mind too.

Veritape Call Control is all about flexibility. You can record some calls, while not recording others. You may want to exclude recording for a given customer or choose not to record calls of a sensitive nature (for example, routing callers to patients in hospital beds) although all other calls might need recording.

How does it work?

Controlling the recording of your calls can be done manually by the agent, who can start, stop or pause/resume call recording with a mouse click. Or you may not want to involve agents in the process at all, in which case Call Control can be done automatically. Manual and automatic call control can be used simultaneously if desired.

How do we set up Call Control?

Veritape Call Control can be easily integrated into your business, with minimum effort or disruption. It can be configured to work with any application or website. Some additional scripting/coding by your IT team is all that is needed. Alternatively, Veritape can do this for you.

For more information on Veritape Call Control please click here (PDF document).