Veritape Call Scoring

Veritape Call Scoring is our call measurement module which lets users set their own call evaluation criteria.

Focus training activities on the right areas, let users set up their own call scoring sheets quickly and easily, tailoring content to their business:

• Users can appraise and review calls off-line, reducing stress on agents.
• No waiting for calls – calls are already stored ready for assessment.
• Build up detailed individual and team performance reports and supports performance tracking.
• Call Scoring gives agents the opportunity to self-assess within an inclusive environment.
• Training courses can be assessed objectively and on a standardised basis.

Veritape Call Scoring is an optional element of Veritape which offers significant benefits to your business or organisation.