Veritape Views

Veritape’s ongoing innovations in the field of software call recording have been recognised by The National Business Awards. Veritape has been acknowledged in the category “Business Innovation of the Year”.

Described by Gordon Brown as the “Business Oscars”, The National Business Awards are held annually to showcase the very best of British businesses. In granting Veritape Highly Commended status, the judges of the Business Innovation of the Year award described Veritape’s focus on customers, their issues, and continual improvement:

Veritape’s “customer satisfaction measures” are fed back into the business, and “drive improvement.” The judges also noted that when considering the main criteria of the award (innovation), Veritape was “performing at a level which is well above what would be expected in their sector.” Veritape understands “the imperative of creativity and innovation as drivers to competitive or operational advantage.”

Veritape’s Head of Sales, Nadeem Hussain, said:

“Ever since Veritape produced the world’s first telephone call recording software for commercial use, a core part of our business model has centred around delivering real benefits to our customers through innovation. This has remained a key driver for our success.

Veritape’s current wide portfolio also reflects our approach. Our Veriscope speech recognition tools help our customers to extract value from their phonecalls, by performing audio searches through conversations. Think ‘Google for phone calls’ and you’ll understand just how beneficial that can be for businesses.

Currently, we’re working with major call centre operators to ensure that they meet their Payment Card Industry obligations, in relation to credit card security numbers, without impacting on their ability to record all other portions of a conversation.

Continually searching for solutions to customers’ ever-changing requirements keeps us at the cutting edge, and provides us with the competitive advantage we pride ourselves on.

Recognition of Veritape’s innovative call recording software by The National Business Awards is an exciting reflection of our ongoing work.”

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About Veritape:

Veritape provides call recording software to industry-leading organisations such as Porsche, LBM and GMAC RFC. Our clients enjoy significant staff and efficiency savings of up to 30%.

Veritape helps organisations make significant cost savings by gathering and interrogating business intelligence from hundreds and thousands of live conversations received through their telephone systems.

Essentially, we act as our client’s telephone search engine.

We will help you make better, quicker, and more informed decisions in highly competitive markets. Critically, organisations realise significant cost savings and productivity improvements directly with Veritape. Our clients regularly realise:

• up to 30% reductions in staff cost,
• between 30% - 40% increases in productivity for sales managers,
• 90% reductions in disputed transactions, and
• significant increases in lead conversion.

As well as the above operational improvements, our software solution is procured through a low-risk rental model. We are more cost-effective than any traditional hardware solution.

For more information about Veritape, please visit http://www.veritape.com.

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About The National Business Awards:

The National Business Awards recognises and rewards excellence, innovation and success. Uniquely open to organisations of all sizes and from any industry sector – public or private – the best of British businesses are able to showcase their achievements and benchmark their successes against firms and bodies of all types.

For more information about The National Business Awards, please visit http://www.nationalbusinessawards.co.uk