Veritape Views

It’s a truism: you never get something for nothing.

The problem in the call recording world, though, is that far too many companies get nothing for something. They are paying for call recording capacity which simply isn’t being used.

Don’t be too discrete

Traditional hardware-based call recording systems use voice-processing cards to convert telephone conversations to digital audio files. Voice processing cards are available with discrete capacities of 4, 8, 16, 32 ports… all the way up to many hundreds of ports. Each port allows the recording of one telephone conversation.

If your operation has exactly (say) 16, 32 or 256 telephone lines which need recording all year-round, and that situation will never change, then a hardware call recording system with precisely this number of recording ports may meet the most basic of your requirements: capacity. But in practice, companies change size, projects start and stop, staff numbers change; things are rarely static.

Increases

Your company needs more recording capacity, but you have a hardware system? You have a choice:

• buy a few more ports of recording capacity (let’s say 4) - in which case you have a space problem should you need to increase again soon, or
• buy many more ports of recording capacity (let’s say 64) - in which case you are paying now for something you may use in the future

The discrete nature of your call recording hardware means that you are continually building in too much capacity - and paying for it.

Reductions

With a hardware call recording system, you simply can’t reduce your capacity. You’ve bought it already. You may be able to stop paying annual maintenance payments on some of your hardware, but you’ve still spent the capital.

The solution

Veritape’s call recording software is licensed by the number of recorded telephone extensions you want to record. If you want to increase by one, take one more licence. If you want to decrease by one, stop renting one licence.

It couldn’t be simpler.

The applications

Veritape’s customers find their ability to increase and decrease call recording capacity most beneficial in these situations:

• seasonal businesses
• holiday periods
• running campaigns - just rent recording for the period of the campaign. This is particularly relevant for companies who are outsource providers, which may not require call recording on a permanent basis, or for every customer/campaign.
• project-based activity

Simply pay for what you need, and no more. Find out more here.