Veritape Views

Veritape’s speech recognition and analytics tool, Veriscope, has been on the market for just over a year. We thought now would be a good time to share some of the ways in which our customers are using Veriscope to improve their businesses.

Here are 3 case studies which illustrate just how significant an impact Veriscope can have. But as you read, you’ll see that the results are not always those which were expected.

Sometimes, companies start out using Veriscope with one objective, but in the process of analysing thousands of conversations automatically, they uncover powerful lessons for their entire business.

• Veritape customer MM has successfully dealt with a new competitive threats in its market, and has improved its speed of response for other threats in the future. Read how they did it here.
• HTI, operating in the financial services sector, has used Veriscope to automate some of its compliance-checking functions, saving time and improving compliance. HTI also discovered a fault with their process for handling incoming calls, which they were not expecting. Find out how HTI implemented their Veriscope system and improved compliance here.
• A large outsourced call centre was able to provide rapid market research for one of its customers, by using Veritape’s speech analytics, and with no changes to their back-end IT systems. As a result, the customer was able to make a firm decision on the question “do we enter a new market?”. Click here to find out more.

For more information about Veriscope, and how it can help add real value to your business by unlocking the information hidden in your thousands of phone calls, click here or contact Veritape here.

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About Veritape:

Veritape provides call recording software to industry-leading organisations such as Porsche, LBM and GMAC RFC. Our clients enjoy significant staff and efficiency savings of up to 30%.

Veritape helps organisations make significant cost savings by gathering and interrogating business intelligence from hundreds and thousands of live conversations received through their telephone systems.

Essentially, we act as our client’s telephone search engine.

We will help you make better, quicker, and more informed decisions in highly competitive markets. Critically, organisations realise significant cost savings and productivity improvements directly with Veritape. Our clients regularly realise:

• up to 30% reductions in staff cost,
• between 30% - 40% increases in productivity for sales managers,
• 90% reductions in disputed transactions, and
• significant increases in lead conversion.

As well as the above operational improvements, our software solution is procured through a low-risk rental model. We are more cost-effective than any traditional hardware solution.

For more information about Veritape, please visit http://www.veritape.com.